Shop Talk – Turn Customer Complaints on Social Media into Business Opportunities

The worst thing you can do when someone complains about your business through social media is to take it personally and get emotional.

If you take that approach, you may win the battle but you won’t win the war.  What you really want is to end up with a happy customer.

Let me share my three tips for helping you turn complaints into opportunities.

Did you see the first part of this topic? See: Preparing Your Business For Social Media Complaints

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