The worst thing you can do when someone complains about your business through social media is to take it personally and get emotional.
If you take that approach, you may win the battle but you won’t win the war. What you really want is to end up with a happy customer.
Let me share my three tips for helping you turn complaints into opportunities.
Did you see the first part of this topic? See: Preparing Your Business For Social Media Complaints
Founder and CEO of the Lisa Larter Group, master strategist, author, speaker, podcast host, social media expert, consultant, and business coach. Lisa inspires entrepreneurs and business owners to see the possibilities for their organizations when it comes to strategy. She uncomplicates modern marketing and creates (and implements) strategies for businesses that are guaranteed to increase visibility, inbound leads, and revenue.