The message to support small businesses seems to be everywhere these days, but where should the line be drawn?

Recently, we reached out to a boat repair company and left them a voicemail, followed by an email to see if they could do some work for us. Over a week later we still had not received a response.

Another professional was referred to us to buff out a portion of our boat. After several days, this individual finally responded and said he had taken a look at our vessel and was only willing to do the work if he could do the whole thing. We responded immediately and asked for a quote, and several days later, we still have not heard back.

This is not isolated to the boating industry. I see it everywhere.