Responsiveness is a business strategy.
Over the last couple of months, I’ve noticed a trend that has exacerbated the loss of income for small businesses: that trend is responsiveness – or the lack thereof.
There’s a store in our community that we regularly buy from. We’ve always communicated with them via Facebook messenger to place our order. When we first came back to Nova Scotia, I placed an order that was close to $600—and they forgot about me.
Taking care of your clients with kindness and care matters.
It was a Friday evening, and I was frantically searching for a portable air conditioning unit online for my mom. My mom lives in an apartment by herself. She has severe COPD and it’s been super hot in Ontario – which makes breathing hard for her.
Every place she checked locally and in the surrounding area was sold out. Everywhere I checked online was sold out too – or their shipping dates extended into fall or winter.
Finally, I found one. Not the inexpensive kind, of course, those were all gone. I saw it on Home Depot’s website and bought it for her right away.
Are you able to listen to someone else’s point of view when you’ve already formed an opinion on the matter?
Have you ever made a mistake and felt the burden weighing heavily on your heart? You know you need to say something but it’s hard to find the courage to start? You’re a tiny bit scared that things won’t go the way you’d like?
This happened to me a few weeks ago while I was on a call with Sandra on my team. In a clumsy and awkward way, I told her that there was something I needed to tell her.
I simply said, “I’m sorry I didn’t believe you.”
And then, she cried.
I was guilty of being the worst boss ever.
It was the winter of 1983, I was in grade 8 and he was in high school. He was my first love.
I still remember that very first kiss, (it was my first one!) under a tree, in front of the big white Church. It was thrilling and kind of gross all at the same time – but my heart felt like it was going to explode. I knew, at that moment, he was the one. We were destined to be together forever.
And then he dumped me.
It was the Monday after an extra-long weekend. I had taken five days off (as “off” as you can be when you own a business and you’re addicted to email). On that Monday, I had a call to review a strategic marketing plan with Sandra on my team.
When my alarm went off that morning, I did not want to get out of bed. I changed the time from 6:30 to 7:30, calculating how long I could stay under the warm covers until it was absolutely necessary to get up.
Ever been a bystander to an opportunity or problem?
Last week, we were sitting outside having a glass of wine while watching the sunset over the Bay of Fundy.
We’ve talked about the idea fairy before – and it’s time to bring it up again.
It’s Canada Day, and I’ve decided to take advantage of the mid-week holiday and take a mini-vacation. That’s why this blog is a little shorter than usual.
Do you remember what it was like to shoot video in 2008…?
I desperately wanted a flip cam. I saw Gary Vaynerchuk, this wine guy, using a flip cam to shoot videos daily. And I aspired to be able to do the same thing. My girlfriend, Laura, agreed to get me one while she was going to the United States on a quick trip.
The thought of shooting video and putting a message out on the Internet was thrilling. Exciting, even.
Why Free is Too Expensive 08 Jan , 2020
How To Use YouTube Live Events 18 Nov , 2014
Shop Talk – Get Your Gravatar On! 27 Aug , 2012
