During our Beach House Mastermind, one of my clients, Anna Levesque, said something that became our mantra for the week.
She said, “Is that a fact or is it a story?”
She sent me a voice message about what happened. It wasn’t good and she was mortified…
Have you ever made a really big mistake in your business and then allowed yourself to spiral and ruminate over it?
She was probably 16 at the time. She was a part-time sales associate who worked at Lady Footlocker and I was her manager. We were standing on the sales floor beside each other when a woman walked into the store. This woman proceeded to look around and as she walked up to one of the displays, Nikki turned to me and said with a smirk on her face, “What are you waiting for, a green light?”
Whether it’s a book club, a group coaching program, or just a common interest group, virtual communities can be a powerful tool in business.
In the words of Maya Angelou, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
When it comes to building strong client relationships, this is what I want you to remember.
As a business owner, you’re likely used to running a thousand miles a minute (my team calls it “the speed of Lisa”). You have 50 emails waiting for you in your inbox, or let’s be honest, more. You have different priorities pulling you in every direction at all times. And you have so many amazing ideas just bouncing around in your head waiting for you to bring them to fruition.
Recently, I’ve noticed a trend with some of my clients. They are seeking accountability and collaborative working sessions in order to push themselves further. They see this form of sought-out accountability as a strength—not as a weakness, or a failure on their part.
When I was 25, I lived in overdraft. The amount of consumer debt I had was greater than what my annual income was at the time, and my net worth was in the negatives. Over the last 25 years, this is what I’ve learned.