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Episode 183

Your Bots Are Burning Bridges

AI isn’t the enemy. Indifference is.

This week, I’m diving into a topic that’s quietly sabotaging a lot of great businesses: trust. More specifically, how we’re eroding it every time we let AI pretend to be us.

I’ve seen it too many times lately, where auto-comments go wrong, written DMs and videos sound and look like they’ve been created by a robot, and marketers admit bots are handling their engagement.

Here’s the problem: when your clients think they’re talking to you but they’re actually talking to AI, you’re not saving time. You’re actually losing credibility.

In this solo episode, I’m pulling back the curtain on how AI is being misused in ways that damage relationships and cost you real opportunities. AI can be helpful, but it can’t build friendships or remember who it’s talking to, and those are things that should never be underestimated when building a business on trust and credibility.

I break down the Trust Equation, share personal stories of trust misfires I’ve witnessed, and offer a better path forward. One where you use AI as a tool, not a stand-in for human connection.

If you care about relationships, this episode serves as a reminder to protect them. Because while others are chasing shortcuts, you have a chance to stand out by showing up.

What’s in This Episode

  • Why “just automating a little” can still hurt your brand
  • The one equation every business owner needs to know
  • Real-life AI fails that made followers say, “Wait… what?”
  • How to use AI to support, not replace, real connection
  • One small, tech-free action you can take this week to rebuild trust

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Books Mentioned In This Episode 

Trust Agents by Chris Brogen and Julien Smith

STB Ep #183 EpisodeImage - Your Bots Are Burning Bridges with Lisa Larter smiling with her arms crossed and waring a brown blazer

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lisalarter authorbio 2026

Lisa Larter

Founder and CEO of the Lisa Larter Group, master strategist, author, speaker, podcast host, social media expert, consultant, and business coach. Lisa inspires entrepreneurs and business owners to see the possibilities for their organizations when it comes to strategy. She uncomplicates modern marketing and creates (and implements) strategies for businesses that are guaranteed to increase visibility, inbound leads, and revenue.

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