Shop Talk – Preparing Your Business for Social Media Complaints

Has your business taken time to consider what you will do if and when one of your customers takes to Social Media to voice their constructive feedback? Social Media is a great way to network and build relationships with your customers but what happens when things go sideways?

This is not a possibility, it is a probability. This video walks you through some simple steps to prepare your business to deal with this in a professional manner when it happens.

If you want to read more about this, also check out my post on and please let me know what you think about this subject and how it’s impacted your business.


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Lisa Larter Bio Image of Lisa x400

Lisa Larter

Founder and CEO of the Lisa Larter Group, master strategist, author, speaker, podcast host, social media expert, consultant, and business coach. Lisa inspires entrepreneurs and business owners to see the possibilities for their organizations when it comes to strategy. She uncomplicates modern marketing and creates (and implements) strategies for businesses that are guaranteed to increase visibility, inbound leads, and revenue.

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