Shop Talk – Preparing Your Business for Social Media Complaints

Has your business taken time to consider what you will do if and when one of your customers takes to Social Media to voice their constructive feedback? Social Media is a great way to network and build relationships with your customers but what happens when things go sideways?

This is not a possibility, it is a probability. This video walks you through some simple steps to prepare your business to deal with this in a professional manner when it happens.

If you want to read more about this, also check out my post on and please let me know what you think about this subject and how it’s impacted your business.


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