Retail

Bad Customer Service Is Killing Retail 1

Bad Customer Service is Killing Retail

I’m sure you can think of a time when you’ve had an exceptional experience buying something because of the customer service that you received. Perhaps, you may have even purchased something you weren’t looking for SIMPLY because of the buying experience. Excellent customer service in the retail industry is an absolute necessity. Without the right …

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Smoke, Mirrors, and Spin on a Million Dollar Business

She said, “Congratulations, not many people can say they sold a business that did over a million dollars a year in sales! You can totally use that in your marketing materials.” I said, “Yabbut even though we sold over a million dollars in inventory, we didn’t gross a million in profits so that doesn’t feel …

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Being Right or Keeping a Customer – Which is More Important?

I recently had an experience that caused me to say something I don’t often say. “I will never do business there again.” I was angry and frustrated, but, more than anything else, the situation really made me wonder: Why is it that so many people in the service industry feel the need to puff up …

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One Simple Secret to Growing Your Local Business

As a business owner, you contribute a lot of money into your local economy. Yet many local business owners go to the web to search for the right product or service when they need something out of convenience.  In fact, I bet you haven’t even thought about the opportunity you might be missing – right …

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