Your front line team members make or break the first impression a client has of your business. They are your most important line of contact. They will be celebrated or scrutinized online in today’s social world of reviewing and sharing of real-life experiences.
You are never too experienced to learn how to sell better. People often think that selling is BAD. When in fact, the best salespeople are those who do a really good job of serving others. They don’t even have to try to sell because it’s so natural to them that people just want to buy.
There’s no such thing as a local business today, and if you have one, you’re going to become obsolete unless you quickly change your way of thinking. Let me explain…
I’m sure you can think of a time when you’ve had an exceptional experience buying something because of the customer service that you received. Perhaps, you may have even purchased something you weren’t looking for SIMPLY because of the buying experience. Excellent customer service in the retail industry is an absolute necessity. Without the right …
There is an excuse that is used FAR too often when thinking about starting a business venture in a niche market. You’ve probably heard it before, you may have even used it before. It’s the classic “oh no, I can’t. Too many people are already doing that” excuse. For the record – that excuse is a lie.
Business happens when someone pays you for a product or service. Therefore, someone has to be the buyer and someone needs to be the seller for the transaction to occur. So, then why do many business owners who want to increase the size of their business and make more money, have so much judgement and …
As a Store Manager working in retail in my early 20s, returns were the bane of my existence. It made me crazy when someone would buy a pair of shoes, wear them and then bring them back and want to return them for some made up reason. It negatively impacted my sales and it went …
She said, “Congratulations, not many people can say they sold a business that did over a million dollars a year in sales! You can totally use that in your marketing materials.” I said, “Yabbut even though we sold over a million dollars in inventory, we didn’t gross a million in profits so that doesn’t feel …
Smoke, Mirrors, and Spin on a Million Dollar Business Read More »
I recently had an experience that caused me to say something I don’t often say. “I will never do business there again.” I was angry and frustrated, but, more than anything else, the situation really made me wonder: Why is it that so many people in the service industry feel the need to puff up …
Being Right or Keeping a Customer – Which is More Important? Read More »
As a business owner, you contribute a lot of money into your local economy. Yet many local business owners go to the web to search for the right product or service when they need something out of convenience. In fact, I bet you haven’t even thought about the opportunity you might be missing – right …
One Simple Secret to Growing Your Local Business Read More »
