Let’s talk loyalty 101 – are you loyal to your clients and vice versa? If you’re not entirely sure how to answer this, ask yourself these questions:
So, you want to be brave and change your life?
In Shad Helmstetter’s book, What to Say When You Talk to Your Self
We’ve got to stop throwing money at business problems as our first response. Why? Every business goes through cycles of change and different phases as the business grows – and we need to know where we’re at.
You begin as a start-up, and you’re often a one-person show for a while. But as your business grows, you move into needing a team to support you when there is more to do than time available.
He threw his arms up in the air and said, “No! That’s not why I did it! I didn’t do it for the money!”
We were getting ready to disembark very early from our cruise ship on the last day – when we discovered there was a problem with the bridge. There was a small group of people waiting and the crew told us it might take a few minutes to fix.
So, my husband went off in search of coffee for us while we waited. Of course, two minutes after my husband left, they fixed the problem.
When was the last time you were aware you were using active listening or giving your full attention to one task or person at a time? Hard to say, right?
I was confronted with my lack-of-listening on a recent trip to Europe:
I woke up, rolled over and, in a moment, everything changed.
Have you ever scrolled mindlessly on your phone (guilty!) or surfed the web on your computer and, when someone says something to you, you “Huh?” them?
Reading is critical to your success and development as a human being and in your business. To put it simply: leaders are readers.
Learning doesn’t stop when you get that diploma or settle into a job. Your development matters, and that’s why I’m a huge advocate for self-education and ongoing learning.
I walked up to the front desk of the hotel and requested a flip chart for my room. The young woman at the front desk looked at me like I was crazy and said…“We don’t do that here.”
I explained to her that I knew they did because they had provided me with one before. Is serving customers about being right or doing right?
Years ago, I hired a web company to help me make some significant changes to my website. I soon realized that the only thing they could do on time was invoice me.
They failed to do what they said they would, they overbilled me for services they didn’t complete, they were late at delivering milestones repeatedly, and when I requested a meeting to discuss my concerns with them, they asked me to document them instead.
Needless to say, I fired them.
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