Human Resources

Look for the Bright Spots: Resources for Small Businesses

In times like these, it might feel like we’re in a business “famine” – so it’s more important than ever to look for the bright spots and good news stories. In Chip and Dan Heath’s best-selling book written over a decade ago, Switch, How to Change When Change is Hard, they talk about looking for

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lisa larter business breakup

How to Handle a Business Break Up

Navigating relationships in business is never easy, especially when you reach a point where you have outgrown a relationship with someone.

When this happens, it feels awkward and uncomfortable and often, it’s much easier to just stick your head in the sand and pretend it’s not happening.

When you start to attain higher levels of success in your business, and you start to expand your ideas around what works for you, some of the people you originally worked with may no longer fit your model.

This could be employees, sub-contractors, referral partners, and even clients.

When you fail to communicate honestly with these people, it starts to feel like you are carrying around a heavy weight in your business.

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Why Hire People

Why Hire People to Do What You Know How to Do?

Do you ever wonder why coaches hire coaches? Or wealthy people hire financial advisors? Or social media consultants hire other consultants? People hire other people to help them do what they already know how to do for one big reason and it is the difference between getting slow or fast RESULTS. Curious? And no… I

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Shop Talk – Your Company’s Social Media Policy

The stats are in and I think you may want to know the startling truth about the number of companies who have a Social Media Policy. Most organizations have all kinds of documentation on expectations, culture, service, policies and procedures in place to set their team up for success. What about when it comes to

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Bring Your Inner Leader to Social Media

I recently had a conversation with a client of mine about Social Media and what it meant to build an online platform and we got to discussing the role of a leader. It occurred to me that most of us do not think of ourselves in term of leadership when it comes to social media.

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Shop Talk – Are you Scaring away Potential Clients?

On my way to the eWomenNetwork Conference on Sunday, I sat next to a top level executive who works in investment banking. Our conversation quickly turned to Social Media and how it can make or break a job offer, and gain or repel your next client. I had an epiphany when we were talking that

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15 Ways Mercedes Nails Client Experience

Do you remember your first car? Mine was a Chevrolet Chevette. It was red, it was old, it was ugly, and I wrecked it by driving too fast, losing control, and submerging it in a pond when I was 19.  Back then, I had very little appreciation for cars, speed, or safety and to be

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Social Media as Judge, Jury and Executioner

This weekend a Radiohead drum tech lost his life in a tragic stage accident.  His name was Scott Johnson and I would first and foremost like to offer my sincere condolences to his family for this loss. This accident sparked a lot of conversation and debate online in the Social Media space due to a

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