Are you able to listen to someone else’s point of view when you’ve already formed an opinion on the matter?

Have you ever made a mistake and felt the burden weighing heavily on your heart? You know you need to say something but it’s hard to find the courage to start? You’re a tiny bit scared that things won’t go the way you’d like?

This happened to me a few weeks ago while I was on a call with Sandra on my team. In a clumsy and awkward way, I told her that there was something I needed to tell her.

I simply said, “I’m sorry I didn’t believe you.”

And then, she cried.

I was guilty of being the worst boss ever.