Years ago, I hired a web company to help me make some significant changes to my website. I soon realized that the only thing they could do on time was invoice me.
They failed to do what they said they would, they overbilled me for services they didn’t complete, they were late at delivering milestones repeatedly, and when I requested a meeting to discuss my concerns with them, they asked me to document them instead.
Needless to say, I fired them.